Quality

Do you have questions about our product quality?

We are at your disposal for any questions or clarifications regarding the quality of our products and processes. Contact us to learn how we can meet your specific needs.

Quality and Certifications Our Commitment to Excellence

Quality is not just a word, but a fundamental value that guides every phase of our work. We believe that high-quality products and services are essential for our customers’ success and for the growth of our industry.

For this reason, we are constantly committed to continuous improvement, investing in cutting-edge technologies, qualified personnel, and rigorous control processes.

Puma Refrattari S.r.l. Quality Policy

Respecting delivery times and meeting contractually defined requirements with customers are the foundation of Puma Refrattari S.r.l.’s corporate policy.

The pillars on which the company’s future is based include:

Customer Orientation and Context Analysis

Customer needs must be understood and prioritized in daily operations. In this regard, Puma Refrattari’s recent investments have focused on improving software tools and personnel training for the production and reconditioning of ladle nozzles in the steel industry. Management developed new spaces for a finished products warehouse in Ospitaletto.

Risk Analysis of Product Quality

The complexity of our service sectors requires a thorough analysis of potential critical issues that may arise in daily operations, including those subject to European regulations. An in-depth examination of historical data, probability factors, service impact severity, and detection feasibility allows us to monitor the most critical situations and proactively manage them through specific strategies.

Overcoming Challenges and Future Growth

The recent economic crisis caused by the global health emergency and geopolitical instability has led to a shift in future perspectives. More than ever, we are committed to identifying new opportunities and strategies to drive market recovery and resume long-term growth.

Responsibility and Leadership

In organizations of our size, it is essential for each individual to take responsibility for their role. Functional coordinators are tasked with creating the best conditions for effective collaboration among team members.

Process Approach and Continuous Improvement

Our company is structured around processes that must be effective and efficient. Each year, management defines indicators and objectives to measure and monitor these processes. Their progress is communicated to all Puma Refrattari employees. Annual data analysis leads to new initiatives aimed at continuous improvement, where all employees are encouraged to participate actively.

Relations with Suppliers and Partners

Providing a high-quality product requires working with top-tier suppliers and collaborators. It is the responsibility of all, in collaboration with the Quality Management Officer and department heads, to carefully select suppliers and establish clear and productive relationships to ensure business continuity.

We offer customized and innovative refractory solutions, ensuring maximum performance and efficiency in your processes.